How to Choose between a PBX and Hosted PBX System


When you decide to expand your business, you need to utilize all your resources in a way that your potential customers do not have to wait to get their questions answered. To make this happen, you will have to opt for a right mode of communication that would suit your business and your unique needs. Many people opt for VoIP phones, but some have security concerns and look for other options. The other suitable choice is to opt for a hosted PBX system. The problem is that there are different types of PBX systems, all with a set of pros and cons. You need to educate yourself about different options to determine the most suitable option for your business.

In most cases, a standard PBX (Private Branch Exchange) system works just fine. It is basically a simple piece of software that diverts several calls to different departments in your company. It also helps connect internal calls in a seamless way. When you have a PBX system installed, every call that comes to your office will first go to the automated attendant. The software will then direct those calls to their respective departments to ensure that caller can receive quality assistance in a timely manner.

hosted PBX system

Similarly, the PBX will also manage all outgoing calls in a simple and hassle-free way. The most important thing to understand is that your traditional PBX system will utilize your regular landline to make and receive calls. It means that the biggest benefit of using this option is that you do not have to make a big upfront investment, as no special equipment is needed to get started. Do keep in mind that this type of system will work for you only if you already have the IT department and resources to manage it for you.

In case you do not have the right expertise to manage your PBX system, you will be much better off putting your money on a hosted PBX system. It has actually become the most popular mode of communication for businesses because a VoIP provider will take care of everything, enabling you to use your resources to take care of your core business activities. You will have to pay a monthly fee, which usually depends on the features you need the package you select. It is usually a more suitable choice because you do not need to hire a specialist to manage the system in your company.

The fact of the matter is that if your business requires multiple extension lines to provide maximum satisfaction to your customers, it is important to look for the best mode of communication. A hosted PBX is one outstanding option to consider because you will have someone else taking care of everything to provide you with best calling experience. Nevertheless, it still makes sense to consider the level of expertise you have to determine if a standard PBX system will work just fine for you or not.


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